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Tracy Kemp Stallings, new chief operating officer
at CJW Medical Center's Johnston-Willis Campus. > Back
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Melody Williams
Richmond.com
Wednesday April 21, 2004
Tracy Kemp Stallings was promoted to position of
Chief Operating Officer for CJW Medical Center's Johnston-Willis
Campus. Stallings previously was Associate Administrator at CJW-JW.
- Title: Chief Operating Officer
- Organization: CJW Medical Center Johnston-Willis
Campus
- Previous position: Associate Administrator at
CJW Medical Center Johnston-Willis
- Education: Bachelor of science degree in nursing,
Medical College of Virginia (MCV); Master of science degree
in health administration; MCV
- Career turning point: "I've just been very
committed and very loyal to CJW for 20 years. Because of my
tenure I know the intricacies and know so many people that I
have become more resourceful and more efficient."
From candy striper to corporate decision-maker
"I actually started at CJW Medical Center first in the mid
70s as a candy striper. That's really what triggered my interest
in nursing. I have a mother who works in radiology, so early on
I had an interest in health care. I also think truly the volunteer
experience was an eye-opening experience for me as far as entering
health care.
After high school I did go into nursing school.
My first position as a registered nurse was at Chippenham. I worked
in various clinical settings, then went into leadership positions
overseeing different clinical areas. It evolved into business
aspects of the hospital then I went to grad school and received
my masters in health administration. I was working for a while
providing leadership for all the HCA hospitals in Richmond. I
did that for about five years. Then from there I had the opportunity
to become an associate administrator, which from an HCA perspective
is a corporate position. That was in 2002. One of our previous
chief operating officers was promoted outside the hospital so
the opportunity came for me to become COO.
Natural progression
"Actually, some of this was being at the right
place when opportunities presented. But as far as being COO, when
I made the choice to become an associate administrator and become
part of the company's leadership structure, this was the next
step. All along I've been given a lot of positions based on the
demands and opportunities that needed special attention in the
organization. Many positions I didn't apply for, but was selected
for.
"As an associate administrator I assumed accountability
and administered many ancillary and support services. With my
current position my job essentially is to make sure that this
hospital is running well. I will be working closely with our nurse
executives and with our administrative team to ensure that we
are running efficiently and that we are running in a competitive
position. We want to reduce obstacles, make sure people are informed
and educated and that they are upholding the mission of our hospital.
We are fortunate at CJW that we have experts that work here. That
helps a lot when I know that patients have expert medical care.
Managing national health care concerns locally
"One of the biggest issues facing health care
is shortages. That's a big one. That includes nurses, pharmacists,
physical therapists, coders and every department. A few of the
things that we are doing is partnering with different nursing
programs and subsidizing some of the nursing programs and scholarships.
Internally, we're doing much more mentoring with nurses that are
coming back to their careers after raising children; providing
more development and on-the-job-training.
Goal setting
"It sounds cliché, but it is
so true, but I want us to be the employer of choice and the health
care provider of choice. In light of greater competition and a
climate in our nation of having to have greater accountability,
I want people to want to work here and I want to keep qualified
people here. I also want people who in that time of need of health
care services to say, 'I want to go to CJW.'" That is the
greatest challenge
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